Qualifying the Customer

Duration: 4min

Qualifying the Customer

Duration: 4min
DVD:
$95.00
eVids - Video eLearning:
From $795.00
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Online Video Licence :
From $85.00
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DESCRIPTION
Qualifying and identifying the customer's needs are essential components in the sales process, and can lead to a more successful outcome.

In this training DVD, viewers are shown a scenario demonstrating a preferred encounter whereby the salesperson takes into consideration the needs and concerns of the customer.

Viewers will observe the importance of:
  • First impressions

  • Establishing rapport

  • A positive attitude

  • Identifying the customer's needs

  • Well-structured questions
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