Maximising the Telephone

Duration: 4min

Maximising the Telephone

Duration: 4min
DVD:
$95.00
eVids - Video eLearning:
From $795.00
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Online Video Licence :
From $85.00
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DESCRIPTION
In today's day and age, every caller likes to feel that they are dealing with a highly skilled and professional organisation.

Whenever you pick up the telephone at work, YOU are the organisation!

This training DVD discusses with viewers the various key factors that contribute to effective communication over the telephone, including:
  • Speaking clearly and distinctly

  • Clarity, tone and warmth of voice

  • Listening carefully and intently

  • Ability to adjust communication style to match caller

  • Appropriate volume
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