Your Phone Manner

Duration: 4min

Your Phone Manner

Duration: 4min
DVD:
$95.00
Online Video Licence :
From $145.00
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eVids - Video eLearning:
From $295.00
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DESCRIPTION
The ability to listen is one of the most important skills in communication.

This is especially so when talking to customers on the telephone.

In this training DVD, viewers will learn several strategies that can be applied for improved listening skills, such as:
  • Staying focussed

  • Asking Questions

  • Paraphrasing

  • Not interrupting

  • Using body language

  • Taking notes
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