The Irate Caller

Duration: 5min

The Irate Caller

Duration: 5min
DVD:
$95.00
Online Video Licence :
From $145.00
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eVids - Video eLearning:
From $295.00
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DESCRIPTION
Complaining, emotion-charged callers are an unfortunate, yet sometimes inevitable aspect of customer service in any organisation.

They can take you by surprise, and if not handled appropriately, the implications can be severe.

This training module provides viewers with several practical suggestions on how to effectively manage that irate caller.

Viewers will learn about:
  • Listening carefully without interrupting

  • Taking good notes

  • Remaining calm

  • Getting to the real problem
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