Dealing With Aggressive Behaviour

Duration: 5min

Dealing With Aggressive Behaviour

Duration: 5min
DVD:
$95.00
Online Video Licence :
From $145.00
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eVids - Video eLearning:
From $295.00
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DESCRIPTION
In any customer service role, it is inevitable that there are going to be times when aggressive behaviour will be encountered.

In a workplace this can increase stress, lower productivity, damage morale and do great harm to a company's image.

With the aid of a scenario, this training DVD examines the "LASSIE" system, and provides viewers with six simple and practical steps for defusing anger and aggression.
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