Dealing With Difficult Behaviour

Duration: 15min

Dealing With Difficult Behaviour

Duration: 15min
DVD:
$149.00
Online Video Licence :
From $195.00
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eVids - Video eLearning:
From $495.00
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DESCRIPTION
Dealing With Difficult Behaviour Training Video

Difficult behaviour in the workplace can increase stress and absenteeism, lower productivity, damage morale and do great harm to your company's image.

In this video a presenter takes you through 2 different dramatised scenarios featuring difficult behaviour.

Interactive pause breaks encourages group discussion about the ways viewers could handle the situation in a more effective and productive manner.

In this Dealing With Difficult Behaviour Training DVD:
  • Focus on the difficult behaviour, not the person who is being difficult.
  • How to choose the appropriate response to that behaviour.
  • Respond, not react.
  • Listening skills.
  • Problem solve constructively.
  • How to face conflict rather than avoid it.
  • How to reduce the stress associated with confrontation and conflict.
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