Sales and Customer Service

3 Titles in the series

Sales and Customer Service

Sales and Customer Service Training Video
3 Titles in the series
Sales and Customer Service Skills Training Video Set of 3

PART 1: The Meet and Greet.
PART 2: The Demonstration.
PART 3: Handling Objections and Closing the Sale.

A 3 part scenario series featuring 3 different training programs, each made up of 6 scenarios, 3 showing undesirable behaviour and 3 showing preferred behaviour.

Selling and customer service topics covered include:

  • The crucial 1st few seconds.
  • The Meet and Greet.
  • Qualifying techniques.
  • Listening skills.
  • Developing excellent customer service skills.
  • The need for preparation.
  • The demonstration.
  • Body language.
  • Handling objections.
  • Negotiating for a ?win win? outcome.
  • Closing the sale.

Buy single titles or as a full set.
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