Effective Telephone Communication

3 Titles in the series

Effective Telephone Communication

Effective Telephone Communication Training Video
3 Titles in the series
DVD:
$395.00
DESCRIPTION
Effective Telephone Training Video Set of 3

A three part phone training series that deals with the most important piece of equipment in business. The telephone.

  • What to say on the telephone and most importantly how to say it.
  • The importance of attitude.
  • Using positive language.
  • How to take messages.
  • Placing callers on hold and transferring calls.
  • Handling complaint calls.
  • A five step plan for dealing with difficult customers.
  • How to identify the main causes of stress to irate callers and how to avoid them.
  • Making effective calls.
  • Telephone time management.

Buy single titles or as a full set.
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